Shipping policy
FREE SHIPPING AUSTRALIA-WIDE
We can ship to almost any address in Australia and offer free delivery with one of our courier partners. Please note that some very remote SA, NT, TAS, WA, NSW and QLD locations will incur an additional delivery charge about which we will contact you after your order has been placed. You will then have the option to pay the additional fee or accept a full refund. Alternatively, you may send us an enquiry about the freight charges to remote locations before you place your order.
We normally process all orders and dispatch them within two to three working days. Please note that we can sometimes experience delays due to a higher volume of orders. If an order is cancelled whilst in transit, we will need the rug returned to us before we process any refund. If a rug sometimes becomes unavailable due to being out-of-stock, we can place the rug on backorder if the customer wishes to do so. If this is the case, we provide the customer with an estimated time of arrival which may be subject to change due to circumstances beyond our control. If this happens and the customer no longer wants to wait for the rug, we will provide a full refund.
During our busier periods, like holidays and peak season, we can sometimes experience delays in dispatching due to a high volume of back orders. Please note deliveries will vary from 2 to 14 working days depending on the location.
*Estimated delivery times after dispatch:
Sydney, Brisbane and Melbourne metro areas: 3-4 weekdays
Adelaide metro areas: 5-8 weekdays
Perth metro areas: 6-10 weekdays
ACT, Regional NSW, VIC and QLD: 5-6 weekdays
TAS, Regional SA, WA and NT: 10-14 weekdays
*Delivery times are estimates only and delays outside of our control may occur. We are unable to deliver on weekends or specify a particular time or day of delivery.
No delivery to PO Box addresses or parcel lockers. Please provide residential or business address at checkout. If you are unavailable at the time of delivery, re-delivery fees may apply.
Shipping internationally:
Currently, Palace Rugs does not ship to locations outside of Australia.
We can ship to almost any address in Australia and offer free delivery with one of our courier partners. Please note that some very remote SA, NT, TAS, WA, NSW and QLD locations will incur an additional delivery charge about which we will contact you after your order has been placed. You will then have the option to pay the additional fee or accept a full refund. Alternatively, you may send us an enquiry about the freight charges to remote locations before you place your order.
We normally process all orders and dispatch them within two to three working days. Please note that we can sometimes experience delays due to a higher volume of orders. If an order is cancelled whilst in transit, we will need the rug returned to us before we process any refund. If a rug sometimes becomes unavailable due to being out-of-stock, we can place the rug on backorder if the customer wishes to do so. If this is the case, we provide the customer with an estimated time of arrival which may be subject to change due to circumstances beyond our control. If this happens and the customer no longer wants to wait for the rug, we will provide a full refund.
During our busier periods, like holidays and peak season, we can sometimes experience delays in dispatching due to a high volume of back orders. Please note deliveries will vary from 2 to 14 working days depending on the location.
*Estimated delivery times after dispatch:
Sydney, Brisbane and Melbourne metro areas: 3-4 weekdays
Adelaide metro areas: 5-8 weekdays
Perth metro areas: 6-10 weekdays
ACT, Regional NSW, VIC and QLD: 5-6 weekdays
TAS, Regional SA, WA and NT: 10-14 weekdays
*Delivery times are estimates only and delays outside of our control may occur. We are unable to deliver on weekends or specify a particular time or day of delivery.
No delivery to PO Box addresses or parcel lockers. Please provide residential or business address at checkout. If you are unavailable at the time of delivery, re-delivery fees may apply.
Shipping internationally:
Currently, Palace Rugs does not ship to locations outside of Australia.